Shipping Policy 

Effective Date: December 27, 2024

1. Introduction

This Shipment Policy outlines the shipping terms and conditions for all orders placed with Nopo Baby Milk. By making a purchase on our website, you agree to these terms. Our goal is to ensure that your order is delivered in a timely and efficient manner.

2. Shipping Locations

We offer shipping to addresses within the United States and internationally. Please note that some products may only be available for shipping within the United States due to regulatory restrictions. You will be notified if a product cannot be shipped to your location.

3. Shipping Methods and Delivery Timeframes

We offer several shipping methods, and the expected delivery time may vary based on the shipping option you choose:

  • Standard Shipping: Typically delivers within 5-7 business days.
  • Expedited Shipping: Typically delivers within 2-3 business days.
  • Overnight Shipping: Delivered by the next business day (for orders placed before 2 PM EST).

Note: Delivery timeframes are estimates and may vary due to factors such as weather, holidays, or delays from shipping carriers. We are not liable for any delays caused by external shipping carriers or other factors beyond our control.

4. Shipping Costs

Shipping fees are calculated based on the size, weight, and destination of your order. You will be able to review the shipping costs during the checkout process before completing your order. In some cases, we may offer free shipping promotions, which will be clearly indicated on the website or during checkout.

5. Order Processing and Shipping Time

  • Order Processing: Orders are processed within 1-2 business days of receiving payment. Orders are not processed on weekends or public holidays.
  • Shipping Confirmation: Once your order has been shipped, you will receive an email with tracking information to monitor the progress of your delivery.
  • Backordered Items: If any items in your order are out of stock, we will notify you and provide an estimated date for restocking and shipping. You will have the option to cancel or modify the order if you prefer.

6. Delivery Address

Please ensure that your shipping address is accurate and complete. We are not responsible for delays or issues caused by incorrect or incomplete address details. If you need to update your address after placing an order, please contact us immediately. We cannot change the address once the order has been shipped.

7. Shipping Restrictions

  • International Shipping: International customers may be responsible for paying import duties, taxes, or other fees upon delivery. These charges are not included in the shipping cost and are determined by the destination country’s customs policies.
  • Restricted Items: Certain products may be subject to shipping restrictions and cannot be shipped to all locations. You will be informed if any items in your order cannot be shipped to your address.

8. Shipping Delays

While we strive to ensure timely delivery, shipping carriers may experience delays due to unforeseen circumstances such as weather, holidays, or high demand. We do not guarantee specific delivery dates and cannot be held responsible for delays caused by third-party carriers.

9. Lost or Damaged Shipments

  • Lost Packages: If your package is lost during transit, please contact us within 7 days of the expected delivery date. We will work with the carrier to resolve the issue. If necessary, we will assist you with filing a claim.
  • Damaged Packages: If you receive a damaged package, please contact us immediately and provide photographs of the damaged items and packaging. We will work with you to resolve the issue and, if necessary, send you a replacement or process a refund.

10. Order Tracking

Once your order has been shipped, you will receive an email with tracking information. You can use this tracking number to monitor your order’s progress through the carrier’s website.

11. Customer Support

If you have any questions or concerns regarding shipping, please contact our customer support team:

  • Email: contact@nopobabymilk.com
  • Phone Number: (814) 237-3778
  • Address: 4800 W Whitehall Rd, Pennsylvania Furnace, Pennsylvania (PA), 16865, USA