Refund and Returns Policy 

Effective Date: December 27, 2024

At NopoBabyMilk, we strive to provide the highest quality baby milk products. If you are not satisfied with your purchase, we offer a straightforward refund and return process to ensure that you are happy with your purchase.

1. Returns

We accept returns for baby milk products under the following conditions:

  • Timeframe: Returns must be requested within 30 days from the date of purchase.
  • Condition: The product must be in its original, unopened packaging. For health and safety reasons, we cannot accept returns of opened or used products.
  • Proof of Purchase: You must provide proof of purchase, such as an order confirmation or receipt.

If your product is eligible for return, please contact us to obtain a return authorization number. The return shipping cost will be the responsibility of the customer unless the product is defective or damaged.

2. Refunds

Refunds are processed once the returned product is received and inspected. If your return is approved, we will issue a refund to the original payment method.

  • Processing Time: Refunds may take up to 7–10 business days to appear on your account, depending on your payment method and financial institution.
  • Shipping Fees: Shipping charges are non-refundable, and the cost of return shipping is the responsibility of the customer unless the return is due to a defective or damaged product.

3. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or full refund at no additional cost to you.

  • Timeframe: You must notify us within 5 business days of receiving the damaged or defective product.
  • Evidence: Please provide photographic evidence of the damage or defect, along with a description of the issue.

4. How to Request a Return or Refund

To initiate a return or request a refund, please contact our customer support team at:

  • Email: contact@nopobabymilk.com
  • Phone: (814) 237-3778
  • Address: 4800 W Whitehall Rd, Pennsylvania Furnace, Pennsylvania (PA), 16865, United States

Please include the following details in your request:

  • Order number
  • Product name and quantity
  • Reason for return or refund request
  • Photos (if applicable for damaged or defective products)

5. Non-returnable Items

For safety and hygiene reasons, the following items are non-returnable:

  • Opened or used baby milk products
  • Specially customized or personalized items

6. Changes to This Policy

We reserve the right to modify this Refund and Returns Policy at any time. Any updates will be posted on this page with an updated “Effective Date.” Please review this policy periodically to stay informed.

7. Contact Us

If you have any questions regarding our refund and return policy or need assistance with your return or refund request, please reach out to us:

  • Email: contact@nopobabymilk.com
  • Phone: (814) 237-3778
  • Address: 4800 W Whitehall Rd, Pennsylvania Furnace, Pennsylvania (PA), 16865, United States